These Terms of Service ("Terms") govern your access to and use of the LOMPAW website (lompaw.com) and the products and services we offer. By accessing or using our site, placing an order, or creating an account, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.
1. Acceptance of Terms
By using LOMPAW's website and services, you confirm that you are at least 18 years old (or have parental consent) and have the legal capacity to enter into this agreement. These Terms may be updated; continued use after changes constitutes acceptance.
2. Eligibility
Our products are intended for the care of domestic pets. You are responsible for choosing appropriate products for your pet's size, breed, and condition, and for using them safely and as instructed.
3. Accounts
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized use.
4. Orders & Pricing
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order. Prices are shown in the currency indicated at checkout and may change without notice. Product images and descriptions are for reference; actual colours and details may vary slightly.
5. Payment
Payment is processed through third-party providers. By submitting an order you authorize the charged amount. You represent that you are authorized to use the selected payment method. Orders are only confirmed once payment is successfully received.
6. Shipping & Delivery
Delivery times are estimates and not guaranteed. Risk of loss passes to you upon delivery to the carrier or address provided. You are responsible for providing accurate shipping details; additional costs from incorrect information may be charged to you.
7. Returns & Refunds
Unused items in original condition may be returned within 30 days of delivery, subject to our Return Policy. Certain items (e.g., custom-made or hygiene-sensitive products) may be non-returnable. Refunds are issued to the original payment method after inspection.
8. Intellectual Property
All content on this site — including text, images, logos, designs, and trademarks — is owned by LOMPAW or its licensors and is protected by law. You may not reproduce, distribute, or use it without prior written permission.
9. Limitation of Liability
To the maximum extent permitted by law, LOMPAW shall not be liable for indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed the amount you paid for the relevant order. We are not liable for injuries arising from misuse of products.
10. Governing Law & Changes
These Terms are governed by the laws of the jurisdiction where LOMPAW is established (China), without regard to conflict-of-law principles. Disputes should first be resolved through good-faith communication. We may modify these Terms at any time; the current version is posted here.