LOMPAW ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit lompaw.com, place an order, subscribe to our newsletter, or otherwise interact with us. By using our website, you agree to the practices described in this policy.
1. Overview
Scope. This policy applies to all personal data processed by LOMPAW through our website, email, and customer-service channels. It does not apply to third-party sites we do not control.
2. Information We Collect
We collect information you provide directly — such as your name, email address, phone number, shipping/billing address, and order details — when you inquire, order products, subscribe, or contact us. We also collect limited technical data (IP address, browser type, device, pages visited) automatically through cookies and similar technologies.
3. How We Use Your Information
We use your information to: process and fulfil orders; respond to inquiries and provide customer support; send transactional messages and, where you have consented, marketing communications; improve our website, products, and services; and comply with legal and tax obligations.
4. Cookies & Similar Technologies
We use cookies and similar technologies to keep the site functioning, remember preferences, analyse traffic, and (with your consent) deliver relevant content. For details on the cookies we use and how to manage them, please see our Cookie Policy.
5. Sharing & Disclosure
We share personal data only with trusted service providers who help us operate the business — including payment processors, shipping carriers, email platforms, and hosting providers — under contractual safeguards. We may also disclose information when required by law or in connection with a business transfer. We do not sell your personal data.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, meet legal/accounting obligations, or resolve disputes, after which it is deleted or anonymised.
7. Your Rights
Depending on your jurisdiction (for example under the EU GDPR or California CCPA), you may have the right to access, correct, delete, or port your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise these rights, contact us using the details below. EU residents may also lodge a complaint with their local supervisory authority.
8. International Data Transfers
LOMPAW operates globally. Your information may be transferred to and processed in countries outside your country of residence, including China, where our operations are based. We rely on appropriate safeguards for such transfers.
9. Children's Privacy
Our website is not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us data, please contact us and we will delete it.
10. Changes & Contact
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. Questions? Email us at sale@lompaw.com. The data controller is LOMPAW, based in Wenzhou, China.